Employee Relations Case Manager

The Employee Relations Case Manager will be responsible for the following:

• Manage a designated case load and provide accurate & timely advice taking into account business and commercial requirements on all aspects of employment law and Company policy and procedure.
• Ensure all services and processes are delivered in accordance with agreed policies, procedures and within our internal service level agreements ensuring all activities are accurately logged & updated on the CMSBuild and maintain professional working relationships within the ER team, People Shared Services, HR and the wider business to effectively support the delivery of the business strategy & ER framework.
• Be a point of escalation for the ERA team for more complex issues & provide coaching where necessary
• Deliver training and manage ad hoc ER project.