IT Infrastructure and Operations Lead

Provide tactical and operational leadership to the Information and Communication Technology team defining and implementing infrastructure standards and policies as well as designing and delivering infrastructure solutions and projects that meet business requirements.

Supporting the evolution of our infrastructure, you will influence the design and strategic direction of our technology roadmap and cloud adoption. Work with Head of Shared Services and other members of this team to provide a resilient, secure environment and ensure great customer service and support to the Business.Primary Responsibilities:

• Oversee the operational functionality and availability of the ICT infrastructure, encompassing data centers and cloud environments, including server management, virtualization, storage, and backup services.
• Manage the day-to-day operations of all ICT network services, covering data, Wi-Fi, voice, and communication platforms.
• Handle system incidents and problems, conducting troubleshooting, resolution, and root cause analysis.
• Maintain a highly resilient environment by regularly applying software patches and upgrades.
• Ensure comprehensive system encryption with trusted algorithms and timely certificate renewals.
• Implement and enforce robust system security measures to safeguard against unauthorized access, alterations, and data destruction.
• Lead the planning and execution of policies and programs related to architecture, operating systems, storage, security, and networks.
• Monitor and maintain equipment and systems to ensure optimal performance, security, and system integrity, establishing performance baselines and capacity planning.
• Enforce Avanti's IT Policy consistently throughout the organization and ensure compliance with regulatory requirements.
• Advocate for technical excellence by proposing solutions that support ongoing service improvement initiatives.
• Foster strong relationships with ICT suppliers to ensure value and performance.
• Contribute significantly to the department's strategic direction regarding infrastructure.
• Take responsibility for the implementation and controlled release of system and application changes.
• Ensure backup, business continuity, and disaster recovery strategies are in place for systems.
• Be available for support during out-of-office hours, including emergencies, routine maintenance, and customer service hours.
• Manage vendor relationships, licensing, and budgetary considerations, including requesting quotations, obtaining approvals, order follow-ups, capacity planning, and license optimization within budget constraints.
• Provide guidance and mentorship to junior team members.