IT Systems Administrator- Public Sector

IT Systems Administrator will,

• Subject matter expert (SME) in the administration, effectiveness and security of systems of all key business systems, including but not limited to, our case management system (CMS) Workpro, Finance system (Oracle), and HR system (People HR)
• Ensures that all systems are appropriately licensed, accessed, maintained and developed, working with system expert users across the organisation
• Contributes to a strong disaster recovery / business continuity plan with appropriate redundancy and backup systems
• Ensures that the asset management of the organisation is kept up to date with accurate record keeping
• To keep up to date in all technical areas relevant to the job to ensure that IT best practice is followed with in company, in line with company operating practices/policies and central government Functional Standards
• Works as part of the wider IT Support team covering for generic duties as required, such as managing IT Helpdesk enquiries, providing excellent customer service support
• Manages escalation of incidents and issues with internal senior colleagues and external IT system suppliers, as required, and supports senior colleagues with effective contract management against SLAs
• Supports the development and enforcement of key business system related policies, process and procedural guidance
• Participates in IT systems related projects as a technical adviser
• To undertake any other tasks as reasonably requested by the line manager