Save JobEmail job Back to Search Job Description Summary Similar Jobs Opportunity to work at a leading IT solutions company in the UKPaying up to £32,000 5 days on-site IT support role based in Milton KeynesAbout Our ClientOur client is seeking a 2nd Line IT Support Engineer - Technology Sector, to support their business through significant. growth.In addition to protecting the business data and networks, our client provides end-to-end cyber solutions that will prevent phishing attacks, data breaches, and cyber criminals from breaking into the network. Disaster recovery and backup can restore data in the event of a catastrophe.Job DescriptionAs the 2nd Line IT Support Engineer - Technology Sector, you will be responsible for ensuring the smooth running of our internal infrastructure and remote systems ensuring we get maximum benefits from them.Activities may include:Managing client expectations through clear and regular communications, and escalating any concernsReactive support for hardware (desktops, Laptops, Servers, Storage, Network)Reactive support for Software/Applications (Office, Teams, Azure, Office 365, Hypervisors, SharePoint, Yealink)Management of business applications such as Connectwise Manage, ITGlue and ParallelsTaking end to end ownership of incident progression and resolution;To action Installs, Moves, Additions, and Changes (IMAC's) including:Building/imaging new/replacement machinesCreation/removal of user accountsDeploy software to client machines.Manual Patching of Servers & switchesManual Patching of business applicationsThe Successful ApplicantThe successful 2nd Line IT Support Engineer - Technology Sector will have:Experience of working in a customer focused environment.Be familiar with working to SLA's to meet both customer and contract requirementsA good level of knowledge and application in MS Windows Desktop Platforms and MS Office Products including TeamsIntermediate working knowledge and application in Active DirectoryA basic level understanding and application in Mobile DevicesWhat's on OfferOur client is offering up to £32,000 depending on the experience and benefits that include:Job Type: Permanent (5 days On-site in Milton Keynes)Legal & General PensionGroup Life InsuranceOn-site GymRide-to-work SchemeBirthday LeaveBuying Annual Leave SchemeEquipment Purchase SchemeContactInci Gizem YilmazQuote job refJN-082023-6157645Phone number+442076451478Job summaryJob functionTechnologySubsectorIT SupportSectorTechnology & TelecomsLocationMilton KeynesContract typePermanentConsultant nameInci Gizem YilmazConsultant phone+442076451478Job referenceJN-082023-6157645
