Save JobEmail job Back to Search Job Description Summary Similar JobsExciting opportunity to get into IT.Salary: £25,000 per yearAbout Our ClientMy client is an agricultural cooperative and Northern Europe's leader in agriculture, machinery, bioenergy and food products.Job DescriptionThe successful Desktop Support - 1st Line will:Provide 1st line technical support; answering support queries via phone and emailSupport the service desk where needed with end user support requestsMaintain a high degree of customer service for all support queries and adhere to all service management principlesTake ownership of user problems including problems where the service desk has not handled the request correctly and be pro-active when dealing with user issuesMaintain a log of any software or hardware problems detectedSupport users in the use of computer equipment by providing necessary training and adviceEscalate more complex problems to the IT Support Manager for resolutionNotify relevant staff / service provider to arrange for external technical support where problems cannot be resolved in houseCarry out any other duties which may reasonably be expected/requestedBe available for training as and when requiredThe Successful ApplicantThe successful Desktop Support - 1st Line will:Minimum of 1 years' experience in a busy office environmentPrevious Helpdesk (telephone support) experience essentialExcellent customer service skills and telephone mannerAbility to carry out specific tasks with minimum of supervisionStrong working knowledge of Microsoft based operating systems with emphasis on Windows 7, and Server 2003 / 2008Some TCP/IP experienceBasic understanding of PC hardware set-up and configurationHands on' flexible approach with a willingness to learnUnderstanding of Health and Safety Legislation applicable to roleThe ability to lift and carry IT equipment safely with good manual handling techniquesWhat's on OfferExciting opportunity to get into IT.Salary: £25,000 per year.ContactDeniz BonomoQuote job refJN-062023-6098034Phone number+44 207 645 1479Job summaryJob functionTechnologySubsectorIT SupportSectorFMCG (Fast Moving Consumer Goods)LocationMilton KeynesContract typePermanentConsultant nameDeniz BonomoConsultant phone+44 207 645 1479Job referenceJN-062023-6098034
