Save JobEmail job Back to Search Job Description Summary Similar JobsSalary up to £38,000 per year plus benefitsGreat opportunity in a law firmAbout Our ClientMy legal client is a law firm of patent and trade mark attorneys, with offices also in Munich, Oslo, Oxford, Brighton, Manchester, Sandwich and Bristol. It has internationally established reputation and a strong network of global partnerships.Job DescriptionThe successful 2nd Line engineer - Law firm - London - Oxford will:Provide response to 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer serviceManage their own Helpdesk ticket queue in a timely and efficient manner and on occasion, the ticket allocation for the teamWhere required provide notes on escalation working with 3rd line support engineers to resolve issues ensuring users have regular and clear communicationDocument all calls in the firm's call logging helpdesk software ensuring all calls have complete notes and resolution informationWorking on and assigning tickets being mindful of SLAs, rotas and understanding urgency and priority of callsDaily systems checks, monitoring and IT administrationSupport users in the use of computer equipment, systems and software providing training where requiredEscalate advanced, complex or otherwise unresolved calls to 3rd line support engineersThe Successful ApplicantThe successful 2nd Line engineer - Law firm - London - Oxford will:Demonstrable troubleshooting skillsPrevious 1st and 2nd line support experienceExperience in Citrix desktop environments and with Citrix DirectorKnowledge and experience of Microsoft ADExperience working in the legal or professional services industryExperience working with Windows 10 and 11 Pro, 2019, 2022, MacMicrosoft Office 2019Teams and Zoom; conference room supportMobile Apple iOS and Android, Citrix XenMobile MDMSCCM deploymentWorking in multi-multisite Enterprise environmentsMicrosoft Exchange administrationIvanti Appsense Application Control and profile Environment ManagementMimecastGoTo Assist, or other remote management toolsAcrobat Adobe and FoxITBighand digital dictationDragon voice recognitionWhat's on OfferSalary up to £38,000.Opportunity in the legal sector.Market rate salary, appropriate to the qualities, skills and experience of the individual candidate.Annual bonus scheme (rate variable).Up to £1000 private health club membership subscription provision schemePrivate HealthcareHealthcareLife AssuranceSeason Ticket Loan (subject to 6 month qualification period)The Firm's Group Long Term Disability InsuranceChildcare voucher schemeComprehensive training programLeave starts at 24 days (which rises upon service length)Cycle to work schemeContactDeniz BonomoQuote job refJN-052023-6057896Phone number+44 2078 312000Job summaryJob functionTechnologySubsectorIT SupportSectorBusiness ServicesLocationLondonContract typePermanentConsultant nameDeniz BonomoConsultant phone+44 2078 312000Job referenceJN-052023-6057896
