Save JobEmail job Back to Search Job Description Summary Similar JobsCareer Development OpportunitiesHybrid WorkingAbout Our ClientMy Client is a highly successful, and growing IT Support company based in the Dundee area.Job DescriptionManagement of the existing team (performing 1-2-1's, managing team development).Managing escalated tickets.Reporting of Metrics and KPIs.Working with the team to set and manage client expectations.Identifying recurring issues/problems and helping develop ways to resolve them.Providing cover on the desk for holidays, admin tasks and training, where required.The Successful ApplicantExperience in leading or managing a team in an IT background.Various PC & Laptop HardwareWindows Desktop Operation Systems (7-11)Windows Server (2012-2022)Firewall/router experienceMicrosoft 365 use and supportExperience in security tools AV/EDR/spam filtering/web filteringBasic networking DHCP/DNS, etcGood organisational/admin skillsBe detail orientated and understand the value of processes.Security consciousDesireable:Valid UK Driver's LicenceITIL ExperienceMac OS ExperienceWorking in an MSP environment (providing support to multiple clients)What's on OfferCompetitive Salary & Benefits Package.Excellent Trainind & Career Development.Hybrid Working - 2 days office / 3 days at home.Extremely Supportive Management.ContactNatalie WoodQuote job refJN-042023-6008316Phone number+44 141 331 4440Job summaryJob functionTechnologySubsectorIT ManagementSectorTechnology & TelecomsLocationDundeeContract typePermanentConsultant nameNatalie WoodConsultant phone+44 141 331 4440Job referenceJN-042023-6008316
